Refund policy

Return Period

We have a 30-day return policy for our business and government customers, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it.

Initiating a Return

To start a return, please contact us at info@chemiseed.com. Items sent back without prior approval will not be accepted.

Return Process

Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and rectify it promptly.

Please contact us if you have questions or concerns about a specific item.

Exchanges

For exchanges, the quickest way to get what you need is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and inform you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at zaid@chemiseed.com.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

For any return questions, please contact us at info@chemiseed.com.