Privacy Policy

Last updated: February 2026

Chemiseed Sdn. Bhd. ("Chemiseed," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit chemiseed.com, use our tools, or interact with us through any channel. This policy applies to all visitors, customers, and prospective distributors regardless of location.

1. Information We Collect

We collect personal information through the following channels on our site:

  • Quote request forms: Name, email address, company name, crop type, order volume, and delivery region.
  • Distributor application forms: Name, business email, company name, primary crop focus, distribution volume, target market, and timeline.
  • General contact and agronomist inquiry forms: Name, email address, phone number, and inquiry details.
  • WhatsApp inquiries: Name, phone number, and message content submitted through the WhatsApp chat widget.
  • Cover Crop Calculator and tools: Crop system, shade level, rainfall, soil pH, and planting method inputs. These are used to generate recommendations and are not linked to your identity unless you submit a follow-up inquiry.
  • Newsletter sign-up: Email address collected through our email marketing platform (Mailchimp) when you opt in to receive updates.
  • Website analytics: IP address, browser type, device information, pages visited, and session duration collected through Google Analytics to understand site usage patterns and improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to quote requests and provide tailored pricing based on product selection, volume, and delivery destination.
  • To process and evaluate distributor applications.
  • To provide agronomic recommendations and product guidance through our team.
  • To send product updates, field trial results, application guides, and promotional content to subscribers who have opted in.
  • To improve our website, tools, and product information based on usage analytics.
  • To maintain records of customer inquiries for order fulfillment and after-sales support.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Third-Party Services

We use the following third-party services to operate our site and communications:

  • Shopify: Our e-commerce platform, which processes site content, product data, and any on-site transactions. Shopify's privacy practices are governed by their own privacy policy.
  • Google Analytics: Used for anonymized website traffic analysis. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
  • Mailchimp: Used to manage our newsletter subscriber list and send email communications. Mailchimp stores subscriber email addresses on their servers. You can unsubscribe at any time using the link in any email.
  • WhatsApp (Meta): Used for customer inquiries and agronomist consultations. Messages sent through WhatsApp are subject to Meta's privacy policy.

4. Cookies

Our website uses cookies to support essential site functionality, analytics, and your browsing experience. These include:

  • Essential cookies: Required for the site to function (cart, session management, security). These cannot be disabled.
  • Analytics cookies: Used by Google Analytics to understand how visitors use the site. These can be disabled through your browser settings or the Google Analytics Opt-out Add-on linked above.

Most web browsers allow you to control cookies through their settings. Disabling non-essential cookies will not affect core site functionality.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected:

  • Quote and inquiry data: Retained for up to 24 months to support follow-up, reorder, and customer service.
  • Distributor application data: Retained for the duration of the business relationship and for 12 months after it ends.
  • Newsletter subscribers: Retained until you unsubscribe.
  • Analytics data: Retained according to Google Analytics default retention settings (14 months).

6. International Data Considerations

Chemiseed Sdn. Bhd. is headquartered in Malaysia and serves customers across Southeast Asia, the Middle East, Latin America, and Africa. Your information may be processed and stored in Malaysia or by third-party service providers in other jurisdictions.

We take reasonable measures to protect your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you are located in a jurisdiction with specific data protection laws (such as the EU General Data Protection Regulation or similar regulations), and you have questions about how your data is handled, please contact us using the details below.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information, subject to legal retention requirements.
  • Withdraw consent for newsletter communications at any time by unsubscribing.
  • Request information about how your data is used.

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website is served over HTTPS with SSL encryption. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and products are intended for agricultural professionals, plantation managers, distributors, and growers. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Chemiseed Sdn. Bhd.
Email: shaharil@chemiseed.com
WhatsApp: Contact via WhatsApp