Refund policy

Chemiseed Sdn. Bhd. Effective date: 10 October 2026.

We supply business buyers in bulk, on a written quotation. This policy explains what happens if something is wrong with an order. It should be read with our Terms of Service and Shipping Policy. If anything here conflicts with your quotation or a signed supply agreement, the quotation or agreement applies.

1. No change-of-mind returns

We do not accept change-of-mind returns of seed, soil conditioners or any other goods we supply, for example because you ordered too much or no longer need them. Seed is a living product and its quality depends on how it has been stored and handled; once goods have left our control, we cannot resell them to another buyer with confidence.

Please check the product, quantity and delivery term on the quotation carefully before you accept it.

2. Cancelling an order before dispatch

Once we have confirmed an order, it can be changed or cancelled only with our written agreement. If we agree to cancel an order you have paid for, we refund the payment less any costs we have already incurred, such as packing, documents, inspections and freight bookings.

3. What you can claim for

You can claim if:

  • Shortage: you received less than the quantity on the packing list;
  • Damage in transit: goods were damaged or lost before risk passed to you under the delivery term (see our Shipping Policy). If the damage or loss happened after risk passed to you, your claim lies with the carrier or your insurer, and we will provide the documents you need to support it;
  • Wrong goods: you received a product, grade or pack size different from your confirmed order;
  • Quality defect: the goods do not match the description on the quotation or the Certificate of Analysis (COA) for the lot, for example a germination result below the COA result for that lot.

A laboratory germination result is not the same as establishment in the field. Poor field establishment caused by storage after delivery, sowing method, weather, pests or land preparation is not a quality defect.

4. Time limits

  • Shortage, damage in transit or wrong goods: notify us in writing within 7 days of delivery or collection.
  • Quality defect: notify us in writing within 30 days of delivery or collection.

We may decline claims made after these time limits.

5. What to send with a claim

  • Your order or proforma invoice number.
  • The lot (batch) number from the bag labels.
  • Photographs of the goods, the packaging, the labels and, for damage, the pallet or container.
  • The packing list and the carrier's delivery document, with any damage or shortage noted on it.
  • For a quality claim: how and where the goods were stored since delivery, and any test results you have (who tested, method, date).

6. Keep the goods and a sample

Until we close the claim, please:

  • keep the remaining goods in their original packaging, stored as described in our Terms of Service;
  • keep a sealed sample of the affected lot, which we may ask you to send to us or to a laboratory;
  • not sow, apply, mix or dispose of the disputed goods further, unless we agree in writing.

We keep a retained sample of each lot we supply. We compare your claim against it, and we may inspect the goods ourselves or ask an independent surveyor or laboratory to do so. Where the results are disputed, either party may ask for the retained sample to be retested by an independent laboratory agreed by both of us (for seed, a seed testing laboratory), and the party whose position the result does not support pays for that test.

7. How we put it right

After we have investigated, if we accept your claim we will, at our discretion:

  • replace the affected goods or ship the missing quantity;
  • issue a credit note against a future order; or
  • refund the price paid for the affected goods.

Where we sent the wrong goods or short-shipped, we pay the cost of delivering the replacement or missing quantity on the same delivery term as the original order. Our liability for any claim is limited to the price paid for the affected goods, as set out in our Terms of Service.

Refunds are paid by bank transfer to the account that made the original payment, within 10 business days of our written acceptance of the claim. Your bank may take longer to credit it.

8. Returning goods

Goods may be returned only with our written authorisation and on the instructions we give, including the return address and who arranges and pays for the transport. We do not accept goods returned without authorisation. Where we ask for goods to be returned because our claim investigation needs it, or because we sent the wrong goods, we pay the return transport.

9. Retail packs bought on Shopee

Small retail packs of some of our products are sold on our Shopee store. Returns and refunds for those orders follow Shopee's own return and refund process, not this policy.

10. How to make a claim

  1. Email your claim, with the items in section 5, to the person who handled your quotation, or: buyers in Malaysia, zaid@chemiseed.com; buyers outside Malaysia, windhi@chemiseed.com; or info@chemiseed.com.
  2. We acknowledge your claim and give you a claim reference within 2 business days.
  3. We investigate, which may include checking our retained sample, an inspection or a laboratory test, and tell you the outcome in writing.
  4. If we accept the claim, we replace, credit or refund as set out in section 7.

You can also reach us on WhatsApp at +60 17-237 4058. Chemiseed Sdn. Bhd., 763-12A, Jalan Subang 4, Sungai Penaga Industrial Park, 47500 Subang Jaya, Selangor, Malaysia.