Shipping policy

Chemiseed Sdn. Bhd. Effective date: 10 October 2026.

We supply business buyers in bulk, on a written quotation. This website does not take orders or payment online, so there are no shipping rates at checkout. Delivery is agreed for each order and confirmed on the quotation. We supply buyers in Malaysia and, on request, worldwide from Malaysia.

This policy should be read with our Terms of Service. If anything here conflicts with your quotation or a signed supply agreement, the quotation or agreement applies.

1. Delivery terms

All delivery terms follow Incoterms 2020. The quotation names the delivery term and the place or port it applies to.

Term When it applies What we do What you do When risk passes to you
Ex Works (EXW) Selangor, Malaysia Default, unless the quotation names FOB or CIF Pack the goods and make them available for collection at our premises in Selangor named on the quotation Arrange collection and, for export, export clearance, freight and insurance, or appoint a forwarder to do so When the goods are placed at your disposal for collection
Free On Board (FOB), named port of shipment in Malaysia When named on the quotation Deliver the goods to the port, clear them for export and load them on board the vessel you nominate Book and pay for sea freight and insurance from the port of shipment, and handle import When the goods are on board the vessel
Cost, Insurance and Freight (CIF), named port of destination When named on the quotation Clear the goods for export, book and pay for sea freight to the named port of destination, and arrange minimum cargo insurance as required by Incoterms 2020 Handle import clearance, duties, destination charges not included in the freight contract, and onward delivery When the goods are on board the vessel at the port of shipment in Malaysia

Under CIF we pay the freight, but transit risk is yours from the moment the goods are on board. CIF insurance is minimum cover only, so you may wish to take out wider cover.

2. Delivery within Malaysia

Delivery within Malaysia, including to estates in Sabah and Sarawak, is by arrangement. You may collect from our premises in Selangor (EXW), use your own transporter, or ask us to arrange delivery. Where we arrange it, the quotation states the delivery address, the delivery cost and when risk passes. If the quotation does not say when risk passes, risk passes when the goods arrive at the delivery address, ready for unloading. Please make sure the site can be reached by the vehicle and that labour or equipment is ready to unload.

3. Lead time and dispatch

  • Minimum order and lead time are confirmed on the quotation.
  • We dispatch, or release goods for collection, once payment has been received in full in cleared funds.
  • Lead times are estimates given in good faith and are not guaranteed. Seed supply is seasonal and depends on harvests; we will tell you promptly if a lead time changes.
  • Documents that need an inspection or appointment, such as a phytosanitary certificate, can add time. We will tell you when we quote.

4. Collection under EXW

We will tell you in writing when the goods are ready for collection. Please collect within 14 days of that notice. After that we may charge for storage and handling, and the goods remain at your risk.

5. Partial shipments

We ship an order in parts only where the quotation allows it or you agree. Each part shipment is covered by the same quotation and terms.

6. Export documents

With every order we provide a commercial invoice and a packing list. On request, and as agreed on the quotation, we also provide:

  • the Certificate of Analysis (COA) for the lot supplied;
  • a phytosanitary certificate issued by the Department of Agriculture Malaysia (DOA) for export, for seed and other plant products;
  • a certificate of origin;
  • a Safety Data Sheet (SDS) and technical data sheet, where one exists for the product;
  • for FOB and CIF shipments, a copy of the bill of lading once issued; for CIF, the insurance certificate.

Please send us the conditions of your import permit at enquiry stage, including any wording, additional declarations or treatments that must appear on the documents. Some of these must be arranged before dispatch and can affect price and lead time.

7. Import permits, duties and clearance

You are responsible for confirming that the goods may lawfully be imported, registered and used in the destination country, and for obtaining any import permit, plant quarantine clearance or product registration required there. Import duties, taxes, customs charges, inspection fees and storage or demurrage at destination are paid by you unless the quotation says otherwise.

We are not liable for goods detained, refused entry, treated, destroyed or delayed by an authority in the destination country, or for any cost arising from that, where we have supplied the goods and documents agreed on the quotation.

8. Packing and labelling

Goods are packed as stated on the quotation. Each bag is marked with the product name and lot (batch) number, so it can be matched to the COA for that lot. Pallets, shrink-wrapping or special marks required by your import permit or warehouse can be arranged on request and are shown on the quotation.

9. Damage, loss or shortage in transit

Please inspect the goods when you receive or collect them, and note any visible damage or shortage on the carrier's delivery document.

  • If the loss or damage happened before risk passed to you, notify us within 7 days of delivery or collection, with photographs, the lot number and the packing list. We will investigate and put it right as set out in our Refund and Returns Policy.
  • If it happened after risk passed to you under the delivery term, your claim lies with the carrier or your insurer. We will provide the documents you need to support it.

10. Retail packs on Shopee

Small retail packs of some of our products are sold on our Shopee store. Those orders are delivered under Shopee's own shipping terms, not this policy.

11. Contact

Chemiseed Sdn. Bhd., 763-12A, Jalan Subang 4, Sungai Penaga Industrial Park, 47500 Subang Jaya, Selangor, Malaysia